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Operational Essentials

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About This Project

Business Problem

New hires were not consistently completing their operational tasks on time, despite going through an existing training on how to do their operational tasks.

My Solution

I performed qualitative analysis on the target leaner population in order to find out why the existing training was not sufficient.  I found that many in the target audience did not understand the importance of completing their admin tasks on time, resulting in a lax attitude towards completing them.


I developed a new training with a large focus on the "why" and not just the "what" and "how."

Results

  • There was a 37% reduction in missing timecards in the learner's first 180 days compared to the average before the launch of the course.

  • Learners who took the course: 1,708

  • Satisfaction rating: 4.9/5 Stars

Reviews

Excellent

The training content was perfect. This course provided excellent insight into why these admin tasks are important and how they impact [company name] and our customers.


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